FAQ

When are you opening?

Our flagship record store will be open onsite on 28 November 2018.

Our pressing plant will not be fully operational until early next year, with exact dates yet to be confirmed. Keep an eye out on social media and our website for updates.

Who can press records with Holiday Records?

Holiday Records will be offering vinyl record pressing to any and everyone. Whether the artist is a small-town indie rock band from Timaru wishing to press 100 records for their friends and devoted fans, or Adele –– Holiday Records is happy to assist.
Although Holiday Records are looking forward to pressing vinyl records for any artist, we hope to place emphasis and support the local music scene. We hope to further inspire the vinyl record resurgence in New Zealand.

Are you taking pre-orders for pressing vinyl?

Unfortunately, not at this stage. As we are still waiting for our machine to arrive, we thought it would be best to wait until this is in place and humming before we can take orders. That said, please get in contact with us to register interest and we will keep you in the loop with when we can start taking orders.

Where are you located?

Holiday Records is located at:

111 Wellesley Street West,
Auckland Central,
Auckland, 1010.

This is the home of both our record store and pressing plant. Come on by and say hello!

How will I place an order?

Once our pressing plant is up-and-running, it will be nice and simple to place an order –– and of which will be possible through our website:

(1) Fill out our order form with all the required fields filled. If special requests for pressing or packaging are needed, please indicate in the ‘Notes’ field at the bottom of the order page.
(2) We will then email you within 24-hours to confirm the order (or special requests), provide links for you to send your audio and artwork files and provide the deposit invoice and all payment method information.
(3) Once the audio and artwork is approved and your deposit is paid, your job is officially put in our production queue.
(4) If requested, we will first ship test pressings to you for approval. Once approved, we will then press and package the entire run of your project.
(4) Once we have completed your job, we will email you to confirm with the final invoice to be paid. If shipping is required, your final invoice will include these costs. Once the final invoice is paid, your records can be picked up or we can ship them anywhere in the world!

Will you offer packaging?

Yes - please find all the information on what standard packaging we offer on our Packaging Page.
We can also work with our local printers to accommodate any special packaging requests that you may have e.g. gold foiling, embossing etc. So feel free to enquire if you are looking to make your project extra special.

What is a matrix number?

A matrix number is an alphanumeric code (e.g. AB001) stamped or handwritten into the run-out groove area of a record. This is required so we can identify your records and stampers.

What will your turnaround times be?

As each project is different, it is difficult to provide a fixed turnaround time. That said, we will provide an estimated date of completion when an order has been placed and we work hard to meet these projected deadlines.
Turnaround time begins when artwork has been approved and a deposit paid.

What is the difference between 140gram and 180gram records?

The difference is debatable. Some audiophiles believe that the heavier the record, the better the audio quality. We believe we press some of the best 140gram and 180gram records without any audible difference between the two weights.
Obviously 180gram is heavier, and therefore notably more robust and sturdy to hold. For this reason, it is more popular than the standard 140gram weight.

What is the difference between 33RPM and 45RPM?

RPM (Revolutions per Minute) is the speed you record spins on your turntable. 45RPM is known to be better audio quality (and typically used for singles), although it has the limitation of not being able to fit as many minutes as a 33RPM record. Consequently, most 12” records are 33RPM.

What will your minimum order be?

Our minimum order is 100. However with the set-up costs and printing price-breaks, it is sometimes not much more expensive to order 200, or even 300.

What are test pressings?

Test pressings are records that we press once we first receive your stamper. The audio on your test pressings is what you will hear on your final pressed copies so it is important you listen to them. You will then need to approve them so production can begin.
Although we personally listen to test pressings to ensure they meet our high quality standards, it is important that you check and test them as well so you are equally satisfied.
When you receive your test pressings, we will send you a checklist so you can ask yourself the right questions before you officially approve them (i.e. sounds quality, track order etc).
It is also worth noting that all test pressings are done using black vinyl, even if your records are to be produced in colour.

Will you offer 7” or 10” records?

We will only be initially offering 12” records, however we have plans to expand to 7” and 10” in the near future.

Will you offer coloured, splatter, marbled records or picture discs?

Alongside our premium quality black PVC, we will be offering high quality coloured vinyl in a variety of colours (see our Pressing Page for more information). We have the ability to source additional colours that may not feature on our website so please do not hesitate to ask.

Although it is generally inaudible to the most listeners, coloured vinyl has been known to produce marginally inferior sound quality when compared to black vinyl. That said, we have sourced some of the best quality PVC compound on the market (both black and coloured) to ensure all vinyl produced by Holiday Records will be the very best quality possible.

How will I receive my records?

We will be happy to ship you records anywhere in the world –– give us an address and we will do the rest. If you are local, feel free to come and visit the plant and pick up your records any time during our opening hours.

What will your payment terms and methods be?

We will require 50% deposit upon placing an order with us. The invoice for this will be sent directly to your email after the order has been reviewed and confirmed.
The remaining 50% will need to be paid when your records a pressed, packaged and ready to be shipped. Again, the invoice for this will be sent directly to your email.
We will take a variety of payment methods –– direct bank transfer, credit/debit card (through an online payment portal) and PayPal or even cash.

Will you offer in-house audio mastering for vinyl?

Although we do not offer in-house audio mastering, we do work closely with highly skilled audio engineers who would be happy to master your tracks specifically for vinyl. Please get in touch with us for recommendations near you.
Just as a reminder, all audio provided to us must be mastered specifically for vinyl.

Will you offer in-house graphic designers?

We do have a collection of trusted and very talented in-house graphic designers who would be stoked to work with you to create album artwork for your next release. Get in touch for more details.

What will your refund/replacement policies be?

Although we will be incorporating strict quality control throughout the record making process to ensure high-quality products, mistakes can be made in any manufacturing industry.
We want you to have the best sounding record possible. If you feel we have not meet your requirements, please let us know within 10 working days so we can take another look at the problem and find a suitable solution.

What will your cancellation policies be?

Once up-and-pressing, any cancellations made pre-pressing will be entitled to a full refund minus the cost of any ordered stock (i.e. printed jackets, labels).
No cancellations will be accepted post or during pressing.